Customer loyalty beyond prescriptions: Find out your customers’ risk of falling – objectively and verifiably – and strengthen your consulting service in a smart way!
The medical supply store of the future: On-site, digital, and personal
Customer loyalty in an increasingly digitalizing world is what medical supply retailers from Flensburg to Konstanz are concerned about. The shift from the physical store to the Internet has long since begun for many pharmacies. What direction is medical supply trade going in?
The fact is that on-site purchasing offers enormous potential for customer loyalty – especially in the digital world we live in. Because digital applications for older people, like our SturzApp, require advice, support, and links to other products and services.
The app-based Lindera Mobility Analysis is made for medical supply retailers who want to be more independent from prescriptions and the power of the internet. Anyone who includes digital health applications in their portfolio and integrates them into the consultation process with their team, opens up opportunities in the digital world:
- Arrange regular appointments with customers
- Determine needs at an early stage in order to provide comprehensive advice
- Bring aids to the customer based on an objective analysis in order to prevent falls
It’s clear that simply making space on your shelf to introduce a digital health application to medical supply stores is not enough. The Lindera Customer Success Team accompanies retailers in training their team, making the link to existing products and services, and mastering the digital transformation, all the way to the TeleService employees.
As a cooperation partner of Saljol, the Beuthel medical supply store in Wuppertal is already successfully testing the Lindera Mobility Analysis. The pinpoint results from the gait analysis benefit the medical supply store’s consulting services. “The app enables us to understand the development of the patient’s fall risk. Which of our products is appropriate for the respective fall risk? How does the patient’s gait behavior change and what aids can we use to help them get back to their autonomous life? The app answers these questions for us and thereby contributes to better and comprehensive advice,” explains medical supply store owner, Rüdiger Neumann.
If you are one of the digital pioneers in the medical supply trade, contact us directly!